Our gear is covered by a 3-year limited warranty, starting from the day it was purchased. THIS LIMITED WARRANTY DOES NOT COVER. START THE PROCESS. Complete our claim form here!

Our gear is covered by a 3-year limited warranty, starting from the day it was purchased.THIS LIMITED WARRANTY DOES NOT COVER<ul><li>Normal wear and tear or cosmetic damages, including the natural breakdown of colors and materials over time</li><li>Damage caused by commercial use, accidents, unlawful vehicle operation, negligence, sun intensity, sweat, detergents, damp storage, frequent washings, failure to comply with the instruction manual, or modifications/repairs not performed or authorized by WAYB</li><li>Incorrect or inappropriate usage, abuse, or, improper handling,, including but not limited to installation, care, maintenance, storage, and cleaning that does not follow the instructions in our manuals</li><li>Casualties and carelessness, including those caused by unsuitable parts, air, or automobile transportation</li><li>Products involved in an accident resulting in losses</li><li>Products purchased from an unauthorized retailer, such as private sellers</li><li>Items purchased or gifted through a non-retailer third party or items gifted in used condition</li><li>Owners or users other than the original purchaser or registrant</li><li>Damage caused by use outside a product&#x2019;s intended purpose or design</li><li>Dissatisfaction pertaining to functionality, features, or aesthetics</li></ul>START THE PROCESSComplete our claim form&#xA0;<a href="https://wayb.com/pages/warranty" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">here</a>!

What is your warranty policy?

All WAYB items have a 3-year limited warranty from the date of purchase. If you're experiencing an issue with one of your items, please complete our claim form here!

All WAYB items have a 3-year limited warranty from the date of purchase. If you&apos;re experiencing an issue with one of your items, please complete our claim form&#xA0;<a href="https://wayb.com/pages/warranty" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">here</a>!

How do I file a warranty claim?

Register your product here. Your registration information will be used only in the case of safety announcements. WAYB values and respects the privacy of all our customers, which is guaranteed in our terms and conditions.

<span id="isPasted" style="color: rgb(32, 31, 33); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Register&#xA0;<a href="https://wayb.com/pages/warranty-registration" rel="noopener noreferrer" style="box-sizing: inherit; outline: none; padding: 0px; margin: 0px; color: rgb(129, 164, 165); cursor: pointer; text-decoration: none; font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);" target="_blank" title="Product Registration Page">your product here.</a><span id="isPasted" style="color: rgb(32, 31, 33); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Your registration information will be used only in the case of safety announcements. WAYB values and respects the privacy of all our customers, which is guaranteed in our terms and conditions.

How can I register my Pico?

WAYB

Warranty

What is your shipping policy?

What if my package gets lost, is stolen, or arrives damaged?

How do I track my order?

Where do you ship from?

Does WAYB ship internationally?

What are your shipping rates?

How long will it take for my order to arrive?

Do you ship to PO, DPO, or APO addresses?

Shipping

Re-Certified Pico Program

What is B Corp Certification?

Does the Pico use PFAs/PFCS?

What materials does WAYB use?

Recycling

Sustainability

Can I edit or cancel my order?

Can I use multiple payment methods at checkout?

Can I use more than one promo code?

Can I use a promo code on sale items?

What should I do if I see multiple charges on my account after attempting to make a purchase?

Can I change the shipping method or order details after purchase?

Do Gift Cards Expire?

How do I reset my password?

Why am I being charged sales tax?

Does WAYB offer a military discount?

Does WAYB offer price adjustments if an item goes on sale after I've made a purchase?

When will WAYB have a sale?

Orders

What are the Pico's age, height, and weight requirements?

What are the Pico's dimensions?

Is the Pico forward-facing-only?

Does the Pico expire?

Does the Pico come with a bag for travel?

Can the Pico be cleaned?

Can I get a new instruction manual for my product?

I would like to know more about the color options available. Can you provide a description?

How can I request a locking clip for my WAYB Pico car seat?

Can I purchase replacement parts like shoulder pads or seat fabric kits for my WAYB product?

Does the Pico fit in overhead storage?

Can the Daily Pack or Mini Pack fit the Pico?

How to clean the Daily or Mini Pack

Are the Packs TSA-friendly?

Products

Where are WAYB products manufactured?

Where does the name WAYB come from?

What are your company values?

Where I can see WAYB products in person?

Does WAYB offer referral codes?

What is WAYB's return policy?

How can I get in touch with the WAYB team?

How do I unsubscribe?

How do I change my password?

When will I receive my refund?

When is the gift card giveaway?

General

What testing and safety protocols does the Pico follow?

Can I take my Pico on a flight?

Does the Pico meet flame retardant standards?

Can the Pico be used in a golf cart?

Can the Pico be used outside of the US?

How can I get a letter from WAYB stating that a car seat is no longer safe after being in an accident?

What if my Pico was in a car accident?

Safety & Testing

How do I purchase a gift card?