Orders

Can I edit or cancel my order?

We're unable to modify an order after it has been placed, as we don't store credit card information on file for your safety and security. Please contact us as soon as possible at [email protected], and we will attempt to cancel your order. However, as ou

Can I use multiple payment methods at checkout?

In order to use two methods of payment on an order, we recommend using your prepaid gift card or debit/credit card to purchase a WAYB gift card on our site. It will be delivered via email instantly, and you can use this gift card towards your order b

Can I use more than one promo code?

Unfortunately, only one promo code can be used per order.

Can I use a promo code on sale items?

Unfortunately, promotions cannot be stacked, so a promo code cannot be applied to the purchase of an already discounted item; this includes sitewide sales or items with a pre-existing markdown, such as the Re-Certified Pico

What should I do if I see multiple charges on my account after attempting to make a purchase?

It is possible that temporary authorization holds may appear as pending charges on your account. These are not actual charges and should disappear from your account shortly. If you did not receive an order confirmation, it is likely that the order di

Can I change the shipping method or order details after purchase?

Once an order is placed, we are unable to modify it. For your safety and security, we do not store credit card information on file, which also means we cannot change the shipping method once the order has been processed. We recommend carefully review

Do Gift Cards Expire?

Gift cards and merchandise credits do not expire!

How do I reset my password?

Please go to the account page and click on "Forgot your password" above the "sign in" button.

Why am I being charged sales tax?

States require collection of sales tax from all online retailers, regardless of whether they have a physical presence in a state. WAYB conforms to all sales tax regulations as required by law.

Does WAYB offer a military discount?

We've partnered with SheerID to offer a military discount! To get started, visit our Military Appreciation page. The military discount cannot be combined with other offers, including sitewide sales or items with pre-existing markdowns. However, your

Does WAYB offer price adjustments if an item goes on sale after I've made a purchase?

Price adjustments will be honored for purchases made within 14 days before the start of a promotional period. Reach out to [email protected] for assistance with receiving a refund on your eligible order.

When will WAYB have a sale?

We're always excited to share news about our sales, and while they're not a regular thing, you can stay in the loop by keeping an eye on our newsletter and social media. That way, you'll be the first to know when a new sale drops!