General

Where are WAYB products manufactured?

Our products are designed in California, safety-tested in the U.S., and "born" in the Philippines. Our manufacturing partner works closely with us on sourcing eco-friendly materials and packaging. They are a favorite factory of prominent outdoor bran

Where does the name WAYB come from?

WAYB (rhymes with baby) was started to help parents get out in the world, without compromising on beautiful design or sustainable materials. WAYB reinvents on-the-go gear to be better for parents, kids, and the planet. Way better.

What are your company values?

As people, we value integrity, trust, and coffee. Not necessarily in that order. As a company, we have four core values: Commitment to People, Care for the Planet, “COULD WE” Culture, and Humble Transparency. Read more about them here.

Where I can see WAYB products in person?

For in-person shopping, please visit our store locator here.

Does WAYB offer referral codes?

We do not have a referral program in place at this time.

What is WAYB's return policy?

We allow returns on products within 30 days from the date of purchase. Returned products must be unused with original tags still attached and original packaging. What does unused mean when it comes to a car seat? Give it a try in your home or parked

How can I get in touch with the WAYB team?

The WAYB Customer Experience Team is always ready and willing to assist with any questions or comments you may have about our products. We love to hear from all our customers. Our team can be reached via email at [email protected] or through our helpful

How do I unsubscribe?

We are sorry to see you go! At the bottom of any WAYB newsletter please click "unsubscribe.".

How do I change my password?

When you sign into your account you will see a button towards the bottom of the page that says "reset your password." Please click that button and it will give you the ability to change your password.

When will I receive my refund?

Please allow up to 10 business days from delivery (excluding holidays) before a refund is issued. All returns must be inspected and approved before a refund can be issued.

When is the gift card giveaway?

Our gift card giveaway is quarterly, with the drawing taking place during the first week of each new quarter. The winner will be notified by email. Good Luck!