WAYB

The WAYB Customer Experience Team is always ready and willing to assist with any questions or comments you may have about our products. We love to hear from all our customers.&#xA0;Our team can be reached via email at <a href="mailto:help@wayb.com">help@wayb.com</a>&#xA0;or through our helpful <a href="https://wayb.com/pages/contact" rel="noopener noreferrer" target="_blank">Contact Form</a>!Our business hours are Monday-Friday, 8 AM EST to 5 PM EST.&#xA0; We do not have a phone line for placing or accepting calls, as all inquiries are handled via email or SMS.

The WAYB Customer Experience Team is always ready and willing to assist with any questions or comments you may have about our products. We love to hear from all our customers. Our team can be reached via email at help@wayb.com or through our helpful

How can I get in touch with the WAYB team?

General

What is your shipping policy?

What if my package gets lost, is stolen, or arrives damaged?

How do I track my order?

Where do you ship from?

Does WAYB ship internationally?

What are your shipping rates?

How long will it take for my order to arrive?

Do you ship to PO, DPO, or APO addresses?

Shipping

Re-Certified Pico Program

What is B Corp Certification?

Does the Pico use PFAs/PFCS?

What materials does WAYB use?

Recycling

Sustainability

What is your warranty policy?

How do I file a warranty claim?

How can I register my Pico?

Warranty

Can I edit or cancel my order?

Can I use multiple payment methods at checkout?

Can I use more than one promo code?

Can I use a promo code on sale items?

What should I do if I see multiple charges on my account after attempting to make a purchase?

Can I change the shipping method or order details after purchase?

Do Gift Cards Expire?

How do I reset my password?

Why am I being charged sales tax?

Does WAYB offer a military discount?

Does WAYB offer price adjustments if an item goes on sale after I've made a purchase?

When will WAYB have a sale?

Orders

What are the Pico's age, height, and weight requirements?

What are the Pico's dimensions?

Is the Pico forward-facing-only?

Does the Pico expire?

Does the Pico come with a bag for travel?

Can the Pico be cleaned?

Can I get a new instruction manual for my product?

I would like to know more about the color options available. Can you provide a description?

How can I request a locking clip for my WAYB Pico car seat?

Can I purchase replacement parts like shoulder pads or seat fabric kits for my WAYB product?

Does the Pico fit in overhead storage?

Can the Daily Pack or Mini Pack fit the Pico?

How to clean the Daily or Mini Pack

Are the Packs TSA-friendly?

Products

Where are WAYB products manufactured?

Where does the name WAYB come from?

What are your company values?

Where I can see WAYB products in person?

Does WAYB offer referral codes?

What is WAYB's return policy?

How do I unsubscribe?

How do I change my password?

When will I receive my refund?

When is the gift card giveaway?

What testing and safety protocols does the Pico follow?

Can I take my Pico on a flight?

Does the Pico meet flame retardant standards?

Can the Pico be used in a golf cart?

Can the Pico be used outside of the US?

How can I get a letter from WAYB stating that a car seat is no longer safe after being in an accident?

What if my Pico was in a car accident?

Safety & Testing

How do I purchase a gift card?

How can I get in touch with the WAYB team?Updated 8 months ago